Standards of Care

In 2006, the Norfolk Homeless Consortium adopted a set of Standards of Care and received a “Building Excellence” grant from The Norfolk Foundation to develop a process and review tool to be used for the various agencies and programs that receive federal funds for homeless services.  The Standards are designed to describe how well-managed and responsibly governed organizations should operate and to build accountability in providing services.  They apply to service providers operating day centers, emergency shelter and transitional housing programs.   

It is the intent of the NHC to award certification to those agencies that successfully complete the evaluation process.  Certification will designate a level of excellence in the agency’s ability to achieve its goals and carry out its goals and mission.  This designation will increase an agency’s potential for gaining support from the community and strengthen its position for soliciting funds from other sources.

The first-phase review of agencies will result in a report that will be published after April 15, 2007.  A second round of reviews using the Standards of Care will take place in early 2008.